Please fill in the form to the right to begin your request.
Under-Warranty Service Options:
You may return your Sennheiser product for under-warranty repair or replacement as long as it meets the terms of Sennheiser’s Warranty Statement. Please refer to the chart below for warranty periods:
Under-warranty repair, replacement and return shipping via UPS Ground is granted when the returned item(s) are submitted along with a valid proof of purchase from the original Authorized Sennheiser Dealer. The proof of purchase MUST contain the following information:
Failure to provide a proof of purchase complete with information will result in the denial of your warranty claim. For more information, including acceptable forms of proof of purchase as well as conditions for warranty approval, please read our Our Warranty Statement.
Why can't my Sennheiser product be repaired?
If your product is no longer covered by our warranty and cannot be serviced, you will see a message in Step #4 of this service form stating ‘Out-of-warranty service not available.’ This means we are not able to repair this product. Unfortunately some of our products are not able to be repaired. If your product is covered by the warranty, we will issue a replacement, provided your information meets the guidelines outlined in our Warranty Statement.
Paid Service Options:
If your Sennheiser product is no longer covered by the warranty, you may submit your product for paid service. As you complete the form, you’ll be presented with the following service options:
Flat Rate All repair costs-including parts, labor and return shipping via UPS Ground-will be covered under one convenient flat-rate fee based upon the model of the product being returned for repair.
Pre-Authorized Amount Repairs will be billed for the actual labor time, parts used, and cost of shipping, up to the pre-authorized amount specified based upon your product model. An estimate will be provided to you if the repair amount is to exceed the pre-authorized amount. Once an estimate has been provided it will be at your discretion to determine whether or not to proceed with the repair. If after ten (10) business days we have not heard back, we will ship your unrepaired item back to you.
You may elect to have an estimate provided to you, regardless of the suggested pre-authorized amount however please be aware that this may significantly increase your repair turnaround time.
Note: Please remember to include your payment information with the item. Failure to do so may significantly increase your repair turnaround time.